De escalation techniques for anger

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de escalation techniques for anger

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less by Douglas E. Noll

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described “lawyer turned peacemaker” Douglas E. Noll.

We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones.

Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.

With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.
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Published 05.02.2019

Conflict De-Escalation Techniques

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Douglas E. Noll

Legal Disclosures

Conflict is inevitable, and can occur in many forms. In essence, conflict occurs any time there is a trial of strength between two opposing parties and principles. Conflict usually occurs anytime two people do not agree. This disagreement can lead to frustration which can then develop rapidly into anger and finally, if not treated, can degenerate to aggression and violence and other forms of irrational behaviour. This is not a pre-set outcome, however, and the outcome of conflict can vary greatly based upon the role each participant plays in the conflict. Whether you are dealing with conflict in a security environment or any other situation, it is important to remember first and foremost that, you are in charge of how you react.

The Importance of Dealing With Angry People

The LOWLINE approach to de-escalating anger draws on established principles in communication and empathetic listening, and can help to resolve difficult situations. As newly qualified staff nurses settle into their roles, they will inevitably experience stress, which can be exacerbated if they do not feel well equipped to deal with the situation. This article considers the issues facing new staff nurses confronted with an anger event and offers insights into ways of resolving such situations. It proposes a new model for practice, which involves a sequence that lends itself to logical progression towards resolution. The LOWLINE model draws on established principles in communication and empathetic listening, which play an important part in understanding anger.

De-escalation refers to behavior that is intended to escape escalations of conflicts. It may also refer to approaches in conflict resolution. Escalations of commitment are often hard from spiraling out of proportions without specific measures being taken. De-escalation is aimed at calmly communicating with an agitated client in order to understand, manage and resolve their concerns. Ultimately, these actions should help reduce the client's agitation and potential for future aggression or violence. An inadequate intervention, or one occurring too late, may leave staff needing to utilize coercive measures to manage an aggressive or violent client. Coercive measures, such as chemical or mechanical restraints and seclusion, are damaging to the therapeutic relationship and harmful to clients and staff.


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